At jago99, your privacy matters as much as your gameplay. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold over your own information.
These cards highlight the core principles of our data practices. They complement — but do not replace — the full Privacy Policy text below.
All data transmitted between your device and jago99 is protected by industry-standard 256-bit SSL encryption, ensuring that your personal and financial information remains confidential at all times.
jago99 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is used solely to provide and improve our Services.
We tell you exactly what data we collect and why. There are no hidden tracking pipelines or undisclosed third-party data sharing arrangements on the jago99 platform.
You have the right to access a copy of the personal data jago99 holds about you and to request corrections to any information that is inaccurate or out of date.
Subject to our legal and regulatory obligations, you may request the deletion of your personal data. Requests are reviewed and actioned within 30 days of receipt.
For any privacy-related question or request, you can reach our dedicated data protection team at any time via the contact email listed at the bottom of this page.
1.1 jago99 ("we", "us", "our", or "the Platform") is committed to protecting the personal data of all individuals who interact with our online sports betting and casino platform, accessible at https://jago99.cam. This Privacy Policy sets out our practices in relation to the collection, use, storage, and sharing of personal information.
1.2 jago99 serves players primarily based in Indonesia, including users across Jakarta, Surabaya, Medan, Bandung, Bali, Makassar, Semarang, and Yogyakarta. We recognise that our players' trust depends not only on the quality of our Services — which span football betting, live casino, slots, togel (Indonesia's traditional numbers lottery), and crash games — but also on our commitment to handling their data with integrity.
1.3 This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, which together form the complete agreement between you and jago99.
For the purposes of this Privacy Policy, the following terms carry the meanings defined below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can reasonably be used to identify a living individual, directly or indirectly — including name, email address, date of birth, IP address, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, and deletion. |
| "Data Controller" | jago99, as the entity that determines the purposes and means of processing Personal Data collected through the Platform. |
| "Data Subject" | The identified or identifiable natural person whose Personal Data is being processed — in this context, you, the player or visitor. |
| "Third Party" | Any individual, company, or organisation other than jago99 and the Data Subject, including payment processors, KYC verification providers, and game software studios. |
| "Services" | All products and features accessible on jago99, including sports betting (encompassing bandar bola — Indonesian football bookmaking markets), live casino, slots, togel, sabung ayam (traditional cockfighting wagering), and crash games. |
3.1 jago99 collects Personal Data in two broad categories: information you provide to us directly, and information we collect automatically as you use the Platform.
4.1 jago99 collects Personal Data through the following primary channels:
5.1 jago99 processes your Personal Data only where a valid legal basis exists. The primary bases on which we rely are as follows:
| Legal Basis | When It Applies |
|---|---|
| Contractual Necessity | Processing required to open your account, verify your identity, process deposits and withdrawals, and deliver the Services you have requested. |
| Legal Obligation | Processing necessary to comply with anti-money laundering requirements, KYC obligations, and any other applicable regulatory duties. |
| Legitimate Interests | Processing conducted to prevent fraud, maintain platform security, analyse usage patterns, and improve the quality of our Services — provided such interests are not overridden by your rights. |
| Consent | Processing for optional communications such as promotional emails or push notifications, where you have explicitly opted in. You may withdraw consent at any time. |
6.1 jago99 uses the Personal Data it collects for the following purposes:
6.2 jago99 does not use your Personal Data for any purpose that is incompatible with those listed above without first obtaining your explicit consent.
7.1 jago99 does not sell, rent, or disclose your Personal Data to third parties for their own commercial or marketing purposes. We may, however, share your data with the following categories of recipient where strictly necessary:
7.2 All third-party service providers engaged by jago99 are contractually required to handle your Personal Data in a manner consistent with this Privacy Policy and to implement adequate security safeguards.
8.1 jago99 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations.
| Data Category | Retention Period |
|---|---|
| Account registration data | For the duration of the account plus 5 years following account closure. |
| KYC / identity documents | Minimum 5 years from the date of verification, in accordance with anti-money laundering obligations. |
| Transaction and betting records | Minimum 5 years from the date of each transaction. |
| Customer support communications | 3 years from the date of each interaction, unless required longer for dispute resolution. |
| Marketing preferences and consent records | Until you withdraw consent, plus an additional 2 years for audit purposes. |
| Cookies and session logs | Session cookies expire at the end of each browser session; persistent cookies are retained for a maximum of 12 months. |
8.2 Upon expiry of the applicable retention period, jago99 will securely delete or anonymise your Personal Data in a manner that makes re-identification impossible.
9.1 jago99 implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include:
9.2 While jago99 applies robust security practices, no method of internet transmission or electronic storage is entirely infallible. We encourage you to protect your account by using a strong, unique password and enabling any available two-factor authentication options.
10.1 jago99 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session continuity, and gather analytical data that helps us improve our Services.
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Essential for the Platform to function — these enable login sessions, balance display, and navigation. They cannot be disabled without breaking core functionality. |
| Functional | Remember your preferences (such as language and display settings) so you do not need to re-enter them on each visit. |
| Analytical | Collect anonymised data on how players navigate the Platform — pages visited, session duration, and feature usage — to support ongoing performance optimisation. |
| Marketing | Used only where you have consented, to deliver personalised promotional content and to measure the effectiveness of our campaigns. |
10.2 You may control cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to use core Platform features. Analytical and marketing cookies can be disabled without affecting basic functionality.
11.1 As a Data Subject, you hold the following rights with respect to your Personal Data held by jago99:
11.2 To exercise any of the above rights, please contact our data protection team using the email address provided in Section 15. We will respond to all verified requests within 30 days of receipt. In complex cases, we may extend this period by a further 30 days, notifying you of the extension within the initial 30-day window.
11.3 We may need to verify your identity before processing a data rights request to ensure that we are not disclosing or deleting data at the request of an unauthorised third party.
12.1 jago99 is strictly an adults-only platform. You must be 21 years of age or older to register an account or use any of our Services. We do not knowingly collect Personal Data from individuals under the age of 21.
12.2 If we discover that we have inadvertently collected Personal Data from an individual under 21, we will immediately suspend the associated account, delete the data in question, and return any deposited funds to the verified payment source.
12.3 If you have reason to believe that a minor has registered on jago99, please contact our support team immediately at the email address in Section 15.
13.1 jago99 operates servers and engages service providers located in multiple countries. As a result, your Personal Data may be transferred to and processed in jurisdictions outside Indonesia. Where such transfers occur, jago99 takes appropriate steps to ensure that your data receives a level of protection consistent with this Privacy Policy.
13.2 International transfers to third-party service providers are governed by data processing agreements that impose equivalent data protection standards. By using jago99, you consent to the transfer of your Personal Data in accordance with this clause.
14.1 jago99 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via the email address associated with their account at least 7 days before taking effect.
14.2 The revised Privacy Policy will be published on this page with an updated "Last Updated" date. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.
14.3 We recommend that you review this page periodically to remain informed of how jago99 handles your Personal Data.
15.1 If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please contact our data protection team. Our support team is available 24 hours a day, 7 days a week, and is able to respond in both English and Indonesian.
By continuing to use jago99, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. Adults only — 21+. Play responsibly.
Our Privacy Policy works hand-in-hand with our Terms & Conditions and Responsible Gaming policy. Review them together for a complete picture of how jago99 operates.